How Can We Help Today?
Owned and operated by Elevialife, our team is ready to help with orders, product questions, or recovery guidance.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your delivery in real time. If you have not received tracking information within 3 business days, contact our team and we will look into it.
What is your return policy?
We offer 30-Day Returns on eligible products. If something is not the right fit for your space or recovery routine, please review our Return Policy page for full details on how to initiate a return.
Can I exchange a product for a different model?
Exchanges are handled on a case-by-case basis depending on product availability. Reach out to our team with your order number and the item you are interested in, and we will walk you through your options.
How do I choose between a cold plunge, infrared sauna, or red light therapy panel?
Each product supports a different aspect of recovery and well-being. Cold plunges are designed to support circulation and post-activity recovery. Infrared saunas focus on deep warmth and relaxation. Red light therapy panels are designed to support skin health and cellular energy. Our team can help you find the right fit for your goals.
Do your massage chairs require professional installation?
Most of our massage chairs are designed for straightforward at-home setup. Each unit ships with detailed instructions for assembly. If you have questions during setup, our support team is happy to walk you through it.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Timely Responses
Our support team aims to reply to every inquiry within one business day.
Secure and Private
Your personal information and payment details are protected with industry-standard encryption.
Premium Recovery Technology
Every product is selected for quality craftsmanship, intelligent design, and meaningful performance outcomes.
30-Day Returns
If a product is not the right fit for your space, our return process is simple and straightforward.
